Refund policy

Effective Date: April 11, 2025

We want you to be satisfied with your purchase from Bailin Wholesale. Please read our return and refund policy carefully.

Return Window

• Return requests must be submitted within 30 days of receiving your order.
• Items must be unused, in original condition, and with all original 
  packaging.

Return Eligibility

We accept returns for most products, except the following:

• Wholesale, bulk, or custom orders are not eligible for return unless the item is received defective.

Defective Item Returns

If you receive a defective item:

• You must contact us within 5 business days of receipt.
• Please provide photo or video evidence clearly showing the defect.
• Once approved, we will issue a prepaid return label or instructions for return.
• A full refund or replacement will be issued after inspection.

Refunds

• Once your return is received and inspected, you will be notified of approval.
• If approved, your refund will be processed to your original payment method.
• Refunds typically take 3–7 business days to appear, depending on your bank.

Restocking Fees

• No restocking fees apply to eligible returns.

How to Start a Return

To initiate a return or report a defective product, contact our support team:

📧 Email: support@bailinwholesale.com
📞 Phone: 1(877) 989-4888 (USA) / +1(949) 878-2442 (international)

📬 Mailing Address: 23146 Arroyo Vis, Rancho Sta Marg, CA, 92688, US

Please include your order number and details about the issue in your request.