Frequently Asked Questions (FAQs)
Welcome to BailinWholesale's FAQ page! Here you'll find answers to the most commonly asked questions about our products, ordering process, and customer service. If you still need help, feel free to contact us directly.
QUESTIONS ABOUT...
Wholesale and Order
How do I access wholesale pricing?
To access wholesale pricing and unlock volume-based discounts, you must sign up for a B2B wholesale account. Once approved, you’ll be able to log in and view exclusive pricing, bulk rates, and other wholesale-only features.
👉 Apply now at our Wholesale Registration Page
Can I place an order without a wholesale account?
Yes! We offer discounted retail pricing that’s available to the public — no registration required. Regular customers can browse the site and place orders directly. However, if you're a business buyer interested in wholesale pricing and volume discounts, you'll need to apply for a wholesale account.
Who qualifies to be a wholesale partner?
Our Wholesale Program is available to like-minded boutique retailers who would like to partner with us to enhance their housewares selection.
We have a preference to partner with brands that carry other socially and environmentally responsible goods, and who operate with the highest employment standards.
How do I become a wholesale partner?
Visit our Become a wholesale partner page to learn about the program, and to apply.
What's the lead time for orders?
Within the US, the estimated delivery time for standard shipping is 3-7 business days, depending on the destination. Expedited shipping options are available for an additional fee.
For more details on shipping methods, large volume orders, and international shipping, see our full shipping policy.
How do custom orders work?
We love co-creating custom orders for our partners. Simply use the contact form on our website to submit a query and we'll reach out with details. Lead time is typically 6-8 weeks.
Can I use the contents and photos for product listing on our website or marketplaces?
Your account signup or purchasing from our website or affiliates does not constitute your right to use any contents of this site for advertising purposes. You are prohibited from using the site or its content to advertise product listings on your website, affiliate sites, any other marketplaces, platforms or associated publishers. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. Click here to learn more about our Terms of service
What if I need support for my orders or something else?
We’re always happy to help. If your question isn't listed here, reach out anytime:
📧 support@bailinwholesale.com
📞 1(877) 989-4888 (USA) / +1(949) 878-2442 (international)
We look forward to serving you!